Fulfillment Policies

Policies for SupremeAroma.com

Effective Date: January 3, 2025

At SupremeAroma.com, we are committed to providing an excellent customer experience. Please review our policies below to understand how we handle shipping, returns, cancellations, and refunds.

Shipping and Delivery Policy

1. Processing Time:

   • Orders are processed within 1-2 business days after payment confirmation.
   • Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Options and Costs:

   • Standard Shipping: 3-7 business days ($5.99 or free for orders over $50).
   • Expedited Shipping: 2-3 business days ($14.99).

3. Delivery Timeframe:

   • Delivery times may vary depending on your location and chosen shipping method.
   • We will provide tracking information once your order ships.

4. International Shipping:

   • We currently ship to select international locations. Shipping times and costs vary by country. Import duties and taxes are the customer's responsibility.

5. Shipping Issues:

   • If your package is delayed, lost, or damaged, please contact us at support@supremearoma.com for assistance.

Return Policy and Process

1. Eligibility for Returns:

   • Items must be returned within 30 days of delivery.
   • Products must be unused, unopened, and in their original packaging.
   • A valid receipt or proof of purchase is required.

2. Non-Returnable Items:

   • Gift cards or promotional items.
   • Clearance or sale items.
   • Any product that has been used or damaged.

3. How to Initiate a Return:

   • Contact our customer service team at support@supremearoma.com with your order number and reason for the return.
   • Once approved, we will provide instructions for returning the item.

4. Return Shipping Costs:

   • Customers are responsible for return shipping costs unless the product was defective or incorrect.

5. Inspection and Approval:

   • Returns will be inspected upon receipt.
   • If approved, refunds will be processed within 5-7 business days.

Cancellation Policy

1. Order Cancellations:

   • You may cancel your order within 24 hours of placement for a full refund.
   • After 24 hours, cancellations may not be possible if the order has already been processed or shipped.

2. How to Cancel:

   • Email us at support@supremearoma.com with your order number.

3. Exceptions:

   • Custom or personalized orders cannot be canceled once processing begins.

Refund Policy

1. Eligibility for Refunds:

   • Refunds are available for canceled orders (if not yet shipped), returned items meeting the eligibility criteria, and defective or incorrect items.

2. Refund Process:

   • Approved refunds will be processed within 5-7 business days of receiving the returned item or cancellation approval.
   • Refunds will be credited to the original payment method.

3. Defective or Damaged Products:

   • If your item arrives damaged or defective, email us at support@supremearoma.com with photos of the item and packaging.
   • A replacement or full refund will be provided at no additional cost.

4. Non-Refundable Items:

   • Gift cards, promotional items, and sale items are non-refundable.

Contact Us

If you have any questions or need assistance, our customer support team is here to help:

• Email: support@supremearoma.com